FAQs

At Luxe Direct, we believe exceptional furniture begins with understanding your unique needs. From personalised in-home consultations to Australian craftsmanship that stands the test of time, we've created this comprehensive FAQ to answer your most pressing questions about our custom furniture process.

Whether you're curious about our complimentary design service, wondering about pricing for our premium pieces, or interested in learning how we deliver Australia-wide, you'll find clear, straightforward answers below. Our approach combines luxury with practicality, offering bespoke furniture solutions without the showroom markup.

What happens at an in-home consultation?

1. We book a time that suits you (seven days a week including after hours if required)

2. Prior to the appointment, we suggest you look at styles you like so we can discuss these together

3. On arrival, or on the call, you will show us the room and space you are working with

4. We will ask you several questions about how your piece will be used, how many people live in your house, what type of sit/comfort you like etc.

5. We will measure the space and make recommendations about the dimensions and configuration

6. We bring the fabrics to you, so you can view them in your home and see how they look against your existing furniture including flooring, window furnishing and more

7. We can also bring a piece of our furniture to the appointment so you can view our workmanship and quality, if you need to touch and feel the quality

What is the price range for your furniture?

Our custom Australian-made furniture represents exceptional value that can't be directly compared to mass-produced imports sold by large retailers. While our custom lounges typically start from $6,000, each piece is individually crafted to your specifications using premium materials and backed by our industry-leading warranties.

Unlike large retailers who inflate prices to accommodate "50% off" sales events, our pricing reflects the true cost of quality craftsmanship, premium materials, and personalised service without hidden markups. We offer comparable quality to high-end boutique brands at fair, transparent prices that remain consistent year-round.

What is the cost of your mattresses?

Our premium mattresses start from $1,250, with pricing varying based on size (Single through to King) and model. Each mattress incorporates advanced sleep technology, premium Belgian fabrics, and superior construction methods to deliver five-star hotel comfort in your home.

Unlike retailers who offer "any size for a single price" or dramatic discounts, our transparent pricing reflects the genuine value of the materials and craftsmanship without artificial markups. We've carefully balanced affordability with quality to ensure our mattresses deliver exceptional comfort, support and durability at a fair price.

When comparing mattress prices, consider the long-term investment in your sleep quality and health. Our premium construction and materials provide lasting comfort that maintains its quality night after night, year after year.

Do you make bedframes to go with your mattresses?

Yes, we offer a complete bedroom solution with custom-made bedheads, full bed frames, and bed bases to complement our mattresses. For those seeking a cohesive look, we can upholster bed bases in fabric matching your bedhead, creating a harmonious design.

Our bed bases can be customised with built-in storage drawers, offering practical functionality alongside beautiful design. Like our lounges, all bed frames are Australian-made to your specifications, ensuring a perfect fit for both your space and your new mattress.

From minimalist platform beds to luxurious upholstered designs, we work with you to create the ideal foundation for our premium mattresses, with the same attention to quality, craftsmanship and durability that defines all our furniture.

Why would I choose Luxe Direct over a competitor where I can go and test the furniture?

Rather than awkwardly testing furniture in a showroom under artificial lighting, our complimentary in-home consultation service brings the showroom experience directly to you with added benefits you won't find in traditional retail settings. Our design consultants assess your space, considering room dimensions, existing décor, natural light, and your lifestyle needs. We bring fabric samples to your home, allowing you to see how different options work in your actual environment. This personalised approach ensures your new piece perfectly suits your space and personal taste.

For specific comfort preferences, our consultants provide expert guidance based on your needs, whether you're looking for a formal sitting room piece, a family-friendly lounge, or a penthouse-quality bed. Instead of a one-size-fits-all approach, we take the time to understand your specific requirements and recommend the perfect combination of design and comfort to deliver your ideal living experience.

How long will it take to get my order?

If we have everything you want in stock, our Australian workshop typically completes and delivers pieces within 4-8 weeks from order confirmation. During peak periods, our commitment to quality means timelines may extend to 10-12 weeks. 

Each Luxe Direct piece is handcrafted specifically for its owner in our Melbourne workshop, incorporating your unique requirements and preferences into the manufacturing process. This local production not only supports Australian jobs but also allows us to maintain strict quality control over every piece we create.

Do you deliver interstate?

Yes, we deliver our handcrafted furniture Australia-wide. For customers outside metropolitan areas or across Australia, we offer virtual video consultations that maintain our personalised approach to furniture design. Our virtual consultation process ensures you receive the same expert guidance and customisation options as our in-home service.

Our nationwide delivery service is part of our commitment to making premium, custom-made furniture accessible to more Australian homes, regardless of location. From consultation through to delivery, we maintain consistent communication and quality service for all our customers.

What if I don’t like my piece on arrival?

With custom made furniture unfortunately there is no change of mind as the piece has been tailored to you specifically. We are confident that you will love your custom design.